Welcome to the Serendata Online Help Facility!
The purpose of this facility is to provide end users with accurate, in the moment help and support when using Serendata. The Online Help Facility is made up a series of strategically structured articles that provide targeted information and assistance when understanding and working in Serendata. So, let’s get started….
Serendata – An Introduction
Serendata is a platform that allows seamless and scalable Change Management by bringing together all the right teams and data within a project to create a single source of the truth. Key aspects of the system include:
Inputting and managing Project Stakeholders
Creation and tracking of Project Impacts
Creation and tracking of Project Actions
Capture and track impacted Audience Readiness
Capture impacted Processes
Minimises project Administration and Reporting
Capture real time observations and situations to enrich the current data held in Serendata. This allows for change initiatives to be determined and then communicated to the wider organisation with ease.
Serendata – The Benefits
Serendata takes the stress out of Programmes and Projects, allowing teams to focus on truly value-add activities. The benefits of Serendata include:
Universal view of all Programmes
Consistent data capture
Unified ways of working
Increased efficiency and improved communication
Embedded best practice change methodologies
Informed decision making
Real-time metrics and reporting
Identification of trends across the organisation
Improved visibility of change activities
Serendata – The Process
Now that we know what Serendata is and how it benefits end users, let’s look at the Serendata Process. This will assist with understanding:
The order in which tasks/activities should take place
Knowing how to backtrack in the event of encountering an issue
Assisting in proactive preparation for the next phase
Organisation | Create the Organisation and set up all users of Serendata |
Core Data | This section has multiple Sub Areas. For Example: Locations, Roles etc. |
Programme | This section has multiple Sub Areas. For Example: Programme Personnel, Programme Start and End Dates, Programme Status, Programme Description and Objectives. |
Project | This section specifies the name of the Project and all settings within such as Milestones, Settings and Permissions. |
This complete the guide for an Introduction to Serendata.
