A Change Impact is a potential consequence of a change initiative/project. Impacts can be positive or negative and will typically require a mitigating action for the overall initiative to be successful. The Business Change Management Team will engage with business to identify the Impact Points and Types. Typically, this should occur by analysing the impact of moving from the current state (the ‘as-is’), to the target state (the ‘to-be’). Impacts are identified through business impact workshops, interviews, surveys and/or one-on-one discussions. Identification and documentation of impacts should be facilitated by the Business Change Management Team, with input from Business Experts, impacted stakeholders, Subject Matter Experts and experts within the Project (often Functional/Technical Consultants). The data then needs to be entered into Serendata.
Examples of Impacts Groups being:
People - Changes that directly impact people or the way the organisation is structured, e.g. roles, operating model, skills, headcount.
Process - Changes that impact the way people operate business processes, e.g. approval requirements, new processes, ways of working changes.
Technology - Changes that impact the way people use technology within the organisation, e.g. new system, updated functionality, new data requirements.
There are pre-existing Impact Types that have been set up in Serendata but they can be fully edited to reflect the Impact Types that will come about as a result of the Project.
Tracking Impacts
Over the course of a Project, Change Impacts will naturally evolve. It is important to keep Impacts up to date to ensure appropriate mitigating Actions remain in place. Updates can include:
Adding Notes
Updating impacted Business Areas and Stakeholders
Identifying additional mitigating Actions
High Level Change Impacts
High Level Change Impacts can be used in two different ways:
High-level impacts that a user can subsequently breakdown into more granular Impacts as they learn more information. For example: High-level Impact called ‘Supply Chain Changes’ can signal an area of impact with many specific impacts grouped underneath that heading.
Grouping of multiple detailed impacts. For example, if you wanted to group together a range of impacts captured that relate to the finance workstream, you could create a high-level Impact and assign many impacts into that grouping.
This article details how to:
Accessing Impact Types
Creating new Impact Types
Deleting an Impact Type
Editing an Impact Type
Accessing Impact Types
Step | Action |
1 | Click Note: The Cog displays all sections that need to be completed in order. |
2 | Select Core Data. |
3 | Select Impact Types option from the Sub Menu. |
in the bottom left-hand corner of the Home Screen.
Create a New Impact Type
To create a new Impact Type, follow the steps below:
Step | Action |
1 | Click |
.
Step | Action |
2 | Enter the name of the new Impact Type in the Impact Type Name * field. |
3 | Select the weighting of this impact by clicking along the line until you find the weighting value you want to give the impact. Weighting refers to the Impacts importance. |
4 | Click |
.
Deleting an Action Type
To delete an Action Type, follow these steps below:
Step | Action |
1 | Click |
that corresponds to the Impact Type you wish to Delete.
This will display a list of further options, those options being Edit and Delete.
Step | Action |
2 | Click Delete to remove an existing Impact Type. |
The following system message is displayed:
Step | Action |
3 | Click |
to confirm the deletion.
Editing an Impact Type
To edit an Impact Type, follow the steps below:
Step | Action |
1 | Click |
that corresponds to the Impact Type you wish to Edit.
This will display a list of further options, those options being Edit and Delete.
Step | Action |
2 | Click Edit to update an existing Impact Type. |
Step | Action |
2 | Apply an update to the Impact Type Name*, if required. |
3 | Apply an update to the Weighting, if required. |
4 | Click |
.
This completes the guide for Create and Maintain a Impact Types.
