Password Reset | Serendata Insight Help Center

To log on to Serendata, you will require a User ID (which is your specified email address) and the Password that was created during the account activation process and/or through any subsequent updates. Once your account has been activated, situations may arise where you find yourself locked out of the system. Potential reasons for being locked out of the system include:

Using incorrect credentials
Entering an incorrect password more than 10 times

Password Resetting

This is the Serendata Log-On Screen.

Step	Action
1	Click on the Forgot password? link at the bottom of the screen.

Forget password? – Use this option to reset your password only.

Step	Action
2	Enter the email address to which the Serendata account is register to in the Email or Username field.

Step	Action
3	Check your email for the instructions on how to reset your password
4	Follow the instruction in the email

Confirmation that an email has been sent to the specified account will be displayed on screen. The email will provide all the necessary instructions to reset the password. If you do not receive the email click "Resend email".

Step	Action
5	Once you have submitted the request, you will receive an email sent to the account with which your Serendata Login is tied to
6	Note: The email will be from Serendata. The reset via this email will expire after one hour only. If this time elapses, the following message will be displayed when an attempt is made to reset the password:

Step	Action
7	Click "Confirm".

The new password must be or contain:

At least 8 characters in length
A lowercase letter
An uppercase letter
A number
No parts of your username
The password cannot be the same as the last 4 specified passwords

Step	Action
11	Enter the new password, which matches the criteria above, in the New password field.
12	Retype the exact same password in the Repeat password field.
13	Click "Reset Password". Note: You will be logged into Serendata and email confirmation of a Password Change will be sent directly your Inbox.

This completes the guide for Password Reset.