To log on to Serendata, you will require a User ID (which is your specified email address) and the Password that was created during the account activation process and/or through any subsequent updates. Once your account has been activated, situations may arise where you find yourself locked out of the system. Potential reasons for being locked out of the system include:
Using incorrect credentials
Entering an incorrect password more than 10 times
Password Resetting
This is the Serendata Log-On Screen.
Step | Action |
1 | Click on the Need help signing in? link at the bottom of the screen. |
Forget password? – Use this option to reset your password only.
Unlock account? – When logging in with incorrect credentials over 10 times, your account will be locked. Prior to resetting password, your Serendata account must be unlocked.
Help – To obtain further help and support, utilise this built in Help Facility.
Step | Action |
2 | Click Forget password?. |
Step | Action |
3 | Enter the email address to which the Serendata account is register to in the Email or Username field. |
4 | Click |
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Confirmation that an email has been sent to the specified account will be displayed on screen. The email will provide all the necessary instructions to reset the password.
Step | Action |
5 | Click |
6 | Check your email account. Note: The email will be from Serendata. The reset via this email will expire after one hour only. If this time elapses, the following message will be displayed when an attempt is made to reset the password:
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Step | Action |
7 | Click |
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When resetting your password, you will be redirected towards the security question that was selected and answered during the account activation process.
Step | Action |
8 | Click in the Answer field. |
9 | Enter the answer to the security question in the Answer field. |
10 | Click Note: This will now prompt you to specify a new password. |
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The new password must be or contain:
At least 8 characters in length
A lowercase letter
An uppercase letter
A number
No parts of your username
The password cannot be the same as the last 4 specified passwords
Step | Action |
11 | Enter the new password, which matches the criteria above, in the New password field. |
12 | Retype the exact same password in the Repeat password field. |
13 | Click Note: You will be logged into Serendata and email confirmation of a Password Change will be sent directly your Inbox. |
This completes the guide for Password Reset.
