Digital transformation fundamentally changes how companies operate and deliver value to customers. However, to achieve its full potential, digital transformation must be guided by well-defined processes. These processes ensure that digital initiatives are aligned with business goals, resources are efficiently utilized, and changes are systematically implemented across the organization. By establishing clear, repeatable procedures, businesses can navigate the complexities of technological change, minimize disruptions, and create a cohesive strategy that drives innovation and growth.

Processes sit at the top of the change management pyramid, with Impacts below them and actions a step further down.

As such, Serendata Insight strives to provide a clear and concise platform to define, map and track processes in a way that best suits the end user. We want processes to inform change impacts across your organisation and allow for smooth transformation business wide, as well as providing line of sight back to what’s actually changing. At a fundamental level, inputted processes should provide accountability and flexibility across all stages of a transformation programme.

Within Insight, we have established processes implementation as a two step process. These can be inputted manually as well as uploaded from templates such as SAP S/4HANA. To input processes, go to core data and select the processes tab. Here you can input processes the aforementioned template upload process, or manually by clicking any of the free text boxes.

Once inputted, processes are grouped into Level 1, 2, 3, 4 and 5 and can be imported into specific programmes or projects through the processes section on the main project sidebar.

After importing processes into a project, they can be mapped to individual business roles within your organisation, as well as linked to impacts and actions directly. Role to Position Mapping is a critical to organising the process workflow for process training etc.

Once you’ve imported business roles into your organisation’s core data, they can be pulled through to the process grids and mapped to individual processes as well as linked to individual Stakeholders, Impacts and Actions.